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Multichannel

Marketing Campaigns Must Show Incremental Lift, Not Just Sales

Two excellent posts about incrementality and matchbacks.

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Discovering Untracked PPC Sales

What would your paid search program look like if it was missing 50% of the sales that it was generating? Would you alter your bidding?

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Kevin Hillstrom: Catalogers Today Face A Big Inflection Point

Here’s a transcript and a podcast of an enjoyable conversation with multichannel expert Kevin Hillstrom.

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MultiChannel Forensics

Kevin Hillstrom just came out with a new book on multichannel analysis.

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Thoughts On Multi-Channel Strategy

Scratching your head over the interaction between your online and offline marketing efforts?

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Multichannel Buyers Are Multibuyers

Too often, retailers mishandle their data when evaluating multi-channel performance.

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19 Tactics to Destroy Online Conversion

We offer this list of tactics to marketers interested in torpedoing their site’s conversion rate.

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Demand channel vs. Transaction Channel

If you’re not tracking key customer metrics by both demand channel and transaction channel, make that analysis a priority for this month. It will spark ideas and reveal possible opportunities.

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Interview: Yahoo’s Diane Rinaldo on Panama and Multichannel

Diane Rinaldo, Yahoo Search Marketing’s Senior Director for Retail, describes the Panama launch and describes upcoming improvements including targeting, new ad formats, and new distribution options. Diane also offers advice for multichannel marketers.

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Your “Off-Web Revenue Multiplier”

Estimating your “off-web revenue multiplier” correctly is important for multi-channel merchants. Set it too low, and you leave opportunity on the table, ceding share to your competition. Set it too high, and you advertise recklessly, burning ad budget needlessly.

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Recent Comments

  • Cory Grassell: What are your thoughts on stats that suggest consumers are more apt to click on organic search results than PPC results? As a...
  • George Michie: Kevin, Marc, thanks for your comments. Help is coming, but not the solution. There are a number of instances when the CTR on the...
  • Marc Adelman: George, You have been an advocate of “the advanced control option” for years now. Depressing right YEARS! Eh…listen...
  • Kevin Hill: Is what they really need is a fourth match type. Here’s google’s help documentation on broad match: This is the default...
  • Kevin Micalizzi, Dimdim Web Conferencing: Jim (& George)- We still offer a free version of Dimdim. Just click Sign Up Now at the top of the...
  • Tomas: indeed, i can’t talk about it either… :)
  • Philip Price: Thank you for the RegHack, it worked for me, tho at first when i made the reg file with the information i copied from above i also...
  • George Michie: Sorry Jim, this post was written in 2007. Apparently some of those products are gone.
  • Jim: Hey, I checked two products like dimdim and cutepdf but none is free. What are you talking about free and open source?
  • George Michie: If they keep hearing the same message, and seeing evidence in the data to back it up, something will have to give. There is hope on...
  • Tomas: I’ve been having the same argument with Google for months now and in the end there does seem to be a feature in the algorithm that...
  • George Michie: Doesn’t have to be, it can be intra-adgroup as well.
  • Josh: George – I take it you’re referencing a scenario where your exact-match keywords are not listed as negative exact match keywords...
  • George Michie: Melissa, you’re right, it’s always happened to varying degrees, particularly since the advent of extended broad match....
  • Mel66: I don’t think this is a bug. It’s been happening for years. It *is* impossible to manage, and I can’t help but wonder if...

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