- February 28, 2008
- 1 comment
Mike Ullman, III
Chief Executive Officer
J.C. Penney, Inc.
6501 Legacy Drive
Plano, TX 54024February 28, 2008
Hello Mike –
Me again.
You’ve probably not yet had time to respond to my previous letter, but I wanted to follow up, as we’ve received more customer service mail intended for you.
Jerome is seeking some help with his hutch — his comment is here.
A nice woman in Illinois sent you, via postal mail to our PO box, a two page hand-written apology. It seems she shoplifted a shirt from one of your stores as a teenager and now regrets that. She apologizes and enclosed a $22 check made out to J. C. Penney. I’m forwarding her letter and her check to you in today’s mail.
I’m still uncertain as to why your customers are choosing to reach out to you via our blog…..
In my prior note, I asked your opinion of how blogging is changing the relationship between customer and corporation.
I’d enjoy hearing your views on that. Would you be up for a phone interview?
Cheers –
[signature]
Alan Rimm-Kaufman
President, Rimm-Kaufman GroupPS. A similar customer service issue was posted to our blog comments about a TitleNine order; their CEO Missy Park jumped in and responded.
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TO WHOM IT MAY 6 JUNE 2008
CONCERN,
THE PRESCRIPTION I HAD FILLED FOR A PAIR OF EYE CLASSES
THERE WAS TWO PAIRS. I’VE BEEN THEIR A FEW TIMES FOR A CORRECTION OF THAT PRESCRIPTION. THEY COULD NOT MAKE A CORRECT PRESCRIPTION. I RETURNED THOSE TWO PAIRS FOR A REFUND. I CALLED THE OPTICAL DEPT MANAGER TO GET A LETTER FROM HIM SO I COULD MAKE AN APPPOINTMENT FOR AN OPTHEMALOGIST (SP) HE AGREED. AS OF TODAY I HAVE NOT RECEIVED THAT LETTER. THERE IS A REFUND OF $194.00
THE STORE IS THE BOYNTON BEACH MALL
801 N CONGRESS AVE
BOYUNTON BEACH, FL 334363
.
THANK YOU IN ADVANCE FOR YOUR INTENDED REPLY.
KENNETH L. HADDOW
10565 ROYAL CARIBBEAN CIRCLE
BOYNTON BEACH
FL. 33437