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Larry Becker

How to Eliminate Selection Bias in Your Customer Satisfaction Surveys

Title: How to Eliminate Selection Bias in Your Customer Satisfaction Surveys
URL: http://www.rimmkaufman.com/rkgblog/2008/02/08/how-to-eliminate-selection-bias-in-your-customer-satisfaction-surveys/
Printed: October 7, 2008
Source: The Rimm-Kaufman Group Blog, info@rimmkaufman.com

Lesson #1

Eliminate Selection Bias in your Survey

Don’t do this.

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