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In Friday’s WallStrip, there’s an intersting interview with Wikipedia’s Jimmy Wales. For me, the key bit comes about 80% of the way in (4:11), where Jimmy comments on Google. Emphasis mine:

Lindsay Campbell: What’s wrong with Google, and how will Wikia’s search be different?

Jimmy Wales: I think the main thing that is wrong with Google is that everything is secret, proprietary, closed… I’m a big believer in openness and transparency, ah, open source software, open protocols, and I think search should be open as well.

Campbell: How would that work? Functionally…?

Wales: Well, we haven’t invented it yet.

I’ve been thinking about Google’s opacity a good deal recently, and have a medium-sized post on this topic coming out Tuesday on Search Engine Land.

In Tuesday’s post, I suggest Google is remarkably opaque towards their advertisers. Google obfuscates click cost info (providing costs only in aggregate, rather than click-level reporting), obfuscates ad ranking (quality score), and obfuscates ad matching (broad match), etc. I also suggest that if Google embraced extreme transparency — if they could overcome the substantial associated business risk — Google would enjoy (even more) explosive growth and (even more) market dominance. While I’m bearish on Wikia, I think Wales is totally right on the money with his comments on Google’s secrecy.

Prediction: Google’s lack of transparency becomes a significant issue in late ‘07 / early ‘08.

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  1. Hashim, May 20, 2007:

    “Google would enjoy (even more) explosive growth and (even more) market dominance.”

    Please explain.

    I think more openness would make it easier for people to game Google, and easier for competitors to clone them

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  • George Michie: Sorry Jim, this post was written in 2007. Apparently some of those products are gone.
  • Jim: Hey, I checked two products like dimdim and cutepdf but none is free. What are you talking about free and open source?
  • George Michie: If they keep hearing the same message, and seeing evidence in the data to back it up, something will have to give. There is hope on...
  • Tomas: I’ve been having the same argument with Google for months now and in the end there does seem to be a feature in the algorithm that...
  • George Michie: Doesn’t have to be, it can be intra-adgroup as well.
  • Josh: George – I take it you’re referencing a scenario where your exact-match keywords are not listed as negative exact match keywords...
  • George Michie: Melissa, you’re right, it’s always happened to varying degrees, particularly since the advent of extended broad match....
  • Mel66: I don’t think this is a bug. It’s been happening for years. It *is* impossible to manage, and I can’t help but wonder if...
  • George Michie: Thanks Matt, Sometimes humor serves a purpose.
  • George Michie: Ken, sadly, as Jim stated above, too few people look under the hood and raise Cain. We’re very fortunate to have great reps on...
  • Matt: This is great! I started out reading this with the same anger that I feel everyday I spend unnecessary amounts of time optimizing to get...
  • Ken Truman: Right on, George. This is yet another one of the vagaries of broad matching that continues to drive smart advertisers mad. Your post...
  • George Michie: Interesting idea, Mark. The question might be: would advertisers know someone’s Twitter handle? Most require an email, but I...
  • @markthijssen: What if you would ask a consumer about his experience with the product some days/weeks/months after the sale via twitter. This might...
  • George Michie: Thanks Kenny, Another particularly annoying variation on the theme involves flashing the brand ads around on general searches. The...

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