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And how far does the orbit of paid search extend?

I just got back from my first Ad:Tech, in Chicago where I gave a talk on website conversion tactics. The talk went well. But as a search marketer, throughout the show, I often felt like I was indulging in a bit of space travel.

For someone who came up in the direct marketing, conversion ratio world of “what you spend vs. what you get” Ad:Tech is a different galaxy. Much discussion about brand, little or none about efficiency.

RKG spends a lot of time brewing the sauce, virtually none shaping the bottle. And for better or worse, we may have a lot to learn about spin.

Earlier this year, we released a study showing that bids on broad search terms fail to funnel toward conversion, despite buzz to the contrary. How weird to listen in at Ad:Tech as another SEM presented similar results from a similar study, only to shrug off the data and counsel the audience to buy the clicks anyway.

Strange too, to hear our other lips mouth our own oft-repeated mantra: orders derived from a marketer’s trademarked brand name should be viewed quite differently from those coming in on competitive terms. It would be less lonely in space though, if someone would join our conversation on how SEM agency fees should be regarded in this light. Anybody out there?

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  • Bob: Would your call center stop answering sales calls because they’ve reached their budgeted labor for the month? This is considered...
  • David: Great post George, nice to see technology story telling alive. Kept me gripped and v interesting.
  • Rex Dixon: @George - That is too bad to hear. I don’t believe we have any PPC test results on our site currently.
  • George Michie: Ken, You’re absolutely right if the CR difference between A and B is small (2 or 3%) the odds of A running the table...
  • Ken Truman: Shay - I definitely think the same logic applies to day of week analysis. George - That’s an extremely interesting way of...
  • George Michie: Hi Laurence, We think folks spend far too much time worrying about mythical penalties. The account QS is dominated by the QS on your...
  • Laurence: Hi George, Thank you for the enlightening post. You’ve sold me on how important the long tail is so over the past few weeks...
  • Billy Wolt: take-away: Make sure you are bidding on your brand, broad topic, and specific model keywords :)
  • George Michie: Thanks for the kind words Lance and Bryan. Andy, I feel your pain. I meant to include a section on why site exclusions didn’t...
  • Algernon: Yay for yahoo! Just in time for them to shut it all down and hand the keys to Microsoft. Sorry, as an advertiser who got hammered for...
  • Bryan: Excellent post, George! Now lets cross our fingers that the folks at Microsoft give us the ability to adjust bids by syndication partner...
  • Lance: Brilliant post, George. Here’s hoping things pan out this way and everyone wins.
  • George Michie: Hello Vi. I’m working on that very thing. Sadly, what was a “bug” is now a “feature.”
  • George Michie: Ken, I like your approach, too. Running true A/B tests on web pages and looking for conversion rate differentials can be a very long...
  • Vi Wickam: Hi George, Do you have any update on this issue over the last year. Internal competition is something that I have wondered about, and I...

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