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Bing: The Art of Buying Share

It’s hard to buy loyalty.

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Ticking Timebombs in your PPC Program?

Could inadvertent trademark violations cost your company?

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Bing Shopping & PPC Ads

A look at how Bing Shopping (formerly MSN Shopping) integrates with paid search advertising.

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Quality Score: the Hype and the Reality

Hacking through the mythology surrounding Google’s Quality Score.

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AdWords $20 Million Class Action Payout

Find Out if the Settlement Applies to You.

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Bing: A Closer Look at the Numbers

A more careful study yields a different perspective.

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Bing: Bang or Bust? Some PPC Data

Bing hasn’t stolen much traffic yet, but the traffic it has taken seems to be high quality and the source may surprise people.

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You Can’t Hunt What You Can’t See

How your PPC efforts are tracked can have a significant impact on the program’s performance. Javascript-based tracking systems used by most web analytics systems typically lose 10 - 30% of the sales driven by paid search. Find out why and how to plug this hole.

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PPC Client Services: Waiters or Doctors?

Is the customer always right? It depends on the service.

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Recovery afoot? PPC Benchmarks

The May data is in, and while one month does not a trend make, we certainly like what we see.

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ASCII Art Adwords Worm

The worms.com ASCII wriggler gave me a chuckle.

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Monitor Your Brand Online Via RSS

RSS feeds from search results make it easy to monitor your brand across the web.

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Offers for Whom?

Do offers work for you or against you? The answers aren’t always obvious.

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Paid Search ROI at SMX Advanced 2009

RKG will be speaking at SMX Advanced 2009 in Seattle, WA. Drop us a line if you’d like to meet up at the show.

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Paid Referrals: Smart Marketing or Corrupt Bargain?

The most powerful marketing comes from happy customers/clients spontaneously spreading the word. But increasingly vendors are saying nice things about each other for money.

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GreaseMonkey: Google Reader Gold Stars Automatically Post To Delicious

Mentioned earlier, the GreaseMonkey script which pushes starred items from Google Reader into Delicious.

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Treating Employees Like Rats

If you need carrots and sticks to get your employees to work maybe you hired the wrong people.

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GreaseMonkey: Hacking Web Apps So They Work The Way YOU Want

GreaseMonkey lets you change how other people’s web pages look and how they function — just in your own browser, of course.

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Google Trademark Policy Change

Google announced a major change in trademark policy today.

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Google Microformats Will Have Large Impact On Online Retail — Not All Good

For better or worse, this is where online retail is heading, and your marketing and merchandising teams will benefit from being there at the beginning.

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Google PlusBox Performance Results

Reaction to 6-months of Google AdWords’ PlusBox performance data.

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PPC Agencies: The Roots Determine the Tree

My monthly column at SEL, in case you missed it.

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Customer Loyalty: A Case Study

Customer lifetime value comes from protecting your customer’s interests.

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Yahoo Match Type Games

Yahoo seems to be following Google’s lead in broadening their notion of relevance.

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Social Media and Retail Marketing

A viral marketing idea using social media.

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Recent Comments

  • Nancy Kast: I am writing about your billing and online services. I have been receiving calls saying my bill is not paid. My husband pays all our...
  • Marc Adelman: George, Thanks for sharing this data. From an online buzz perspective, Bing is making a big splash. Everyone is talking about it....
  • George Michie: Hi Dennis, I’m not a lawyer, so take anything I say on this with a grain of salt (and please don’t sue us if we’re...
  • survey online: unfortunatelly i have to say that Google tools are the easiest survey web
  • Dennis Yu: Alan, We’ve had several C&D’s sent to us for seemingly innocuous issues. One of our casual dining clients bid on a...
  • George Michie: Hi Vivek, Haven’t had time to put together a full update, but I did take a look at the numbers. No material gains in market...
  • Karridy: You should checkout ClickPath’s call to KW tracking.
  • Vivek: George, really enjoying reading about the analysis you guys do. Was wondering if you have an update on this given a couple more weeks have...
  • Vicki Swaim: Dear Mr.Ullman, I hope you can help me with my problem. I ordered a TV stand the end of April that was advertised as a close out item....
  • Luke: It’s a shame we live in such a litigious society. Why should we have to set up an association? Surely we can prevent senseless...
  • George Michie: Josh, we have had shots fired over our bow and our client’s in the past. Usually responsible companies are reasonable about...
  • Ryan: Ok, George, I’m sufficiently scared… Thanks… :-) Incidentally, are there any trademark resources (other than Google...
  • Josh: We have run into trademark issues for several clients, although it has so far been a matter of trying to make “fair use” of a...
  • Mike: THANK YOU! I love you man!! :)
  • Matthew: Francis, We’ve likewise seen the “A-List” phenomenon in the past. Perhaps with Bing.com, there won’t be anymore of...

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