What’s Your Competitor Up To?
Great article by Denny Hatch on techniques for competitive intelligence in the direct marketing business. Tips include data cards (a personal favorite of mine), interviewing ex-employees, mystery shopping, cost and print estimates, and SkyMall.

If your service provider was working with a direct competitor of yours and didn’t tell you, what would you do? Let’s say you found out about it after the fact. Would you be cool with this?