THE RKGBLOG

wisdom-of-crowds

Musings on a recent Surowiecki column about feature creeped products. While it would be somewhere between disingenuous and stupid to count every site abandon as an order sacrificed to poor usability, it’s worth considering what fraction of these missed opportunities better usability could in fact reclaim.

I recommend reading The Wisdom Of Crowds as an organizational behavior management book, esp. Chapter 10.