Category Archives: usability-testing

Aug 29 2007

Halo 3 Tips on E-commerce Testing and Design

“Do people enjoy it? Do they get a sense of speed and purpose?” If you think these questions are worth asking about your site, read on.

Aug 15 2007

But When Will I Get My Stuff? In Search of Straight Talk about Online Shipping Dates

“When will I get my stuff?” In our experience, that’s what's top of mind for the customer perusing shipping options on your website’s Checkout. How well does your site answer the question?

Jun 14 2007

DM Days NY: RKG on Paid Search, Website Conversion

RKG is speaking on paid search and website conversion at the DM Days NY Conference, June 19-21. If you'll be there too, give us a shout.

Jun 05 2007

What does poor website usability cost you?

Musings on a recent Surowiecki column about feature creeped products. While it would be somewhere between disingenuous and stupid to count every site abandon as an order sacrificed to poor usability, it's worth considering what fraction of these missed opportunities better usability could in fact reclaim.