Category Archives: ses

Jun 18 2007

Thoughts On The BeCamp UnConference

Went to BeCamp, my first un-conference this last weekend, and it was great. If "all the good stuff at a conference happens in the hallway", an unconference is way to have nothing but "hallway".

Dec 11 2006

Do Your Surveys Present Your Brand Well?

Hilton squandered an opportunity to use a follow-up survey to enhance their brand. Make sure your surveys are fast, polite, typo-free, include an open-ended comment, are handled quickly, include Reichheld's Ultimate Question --- and please, keep them short!

Dec 05 2006

Rev-Share Comp Models Considered Harmful

While I appreciate DM News' coverage of my SES talk, Ms. Abramovich missed the point of my talk.

Nov 28 2006

SES Chicago: Business Issues For The Big SEM Shop (next Monday)

If you'll be at SES Chicago and would like to meet up, give a call at 434.970.1010.