THE RKGBLOG

ses

Went to BeCamp, my first un-conference this last weekend, and it was great. If “all the good stuff at a conference happens in the hallway”, an unconference is way to have nothing but “hallway”.

Hilton squandered an opportunity to use a follow-up survey to enhance their brand. Make sure your surveys are fast, polite, typo-free, include an open-ended comment, are handled quickly, include Reichheld’s Ultimate Question — and please, keep them short!

While I appreciate DM News’ coverage of my SES talk, Ms. Abramovich missed the point of my talk.

If you’ll be at SES Chicago and would like to meet up, give a call at 434.970.1010.

I’ll be moderating and presenting the panel on “Business Issues For The Big SEM Shop” next month in Chicago at SES.