Category Archives: James-Surowiecki

Jun 05 2007

What does poor website usability cost you?

Musings on a recent Surowiecki column about feature creeped products. While it would be somewhere between disingenuous and stupid to count every site abandon as an order sacrificed to poor usability, it's worth considering what fraction of these missed opportunities better usability could in fact reclaim.

Dec 13 2006

"Business is not a sporting event"

Great New Yorker article by James Surowiecki titled "In Praise of Third Place." He's analyzing the video game console wars, but his points are wise and generally applicable.