Category Archives: Books

Jun 02 2008

Fred Reichheld Discusses the Importance of Customer Loyalty to Business Growth

“The only way to grow your business long-term is through this process of turning your customers into your sales force.”
- Fred Reichheld

May 22 2008

Amazon Kindle: Two Thumbs Up

Two thumbs up for the Amazon Kindle. Excellent UI.

Mar 21 2008

Building Scalable Web Sites

If you're a retailer running a home-grown e-commerce stack, your engineers will enjoy and benefit from Cal Henderson's "Building Scalable Web Sites".

Mar 20 2008

45 Web Marketing Ideas For Online Retailers (Video)

I recorded my NEMOA presentation and posted video.