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Device Specific SEM

My newest post from SEL in case you missed it there:

Segmentation is the key to success in most marketing activities. Simply recognizing that how traffic gets to the site tells us a great deal about its value should prompt analysts to dive into data. Doing so often reveals big opportunities in device segmentation.

Golden Tablets

I’m not talking about Joseph Smith’s discovery, I’m talking about Apple’s. The traffic from iPads is more valuable than traffic from desktops for many in the eCommerce sector. Our data suggests the traffic from tablets as a class to be worth ~15% more than traffic from desktops. Traffic from the Kindle Fire seems to be less valuable, but that makes up a pretty small fraction of the total, therefore doesn’t degrade the overall value of the traffic significantly.

Different Demographic

Quite likely, the differences above are in part demographic. Folks with iPads are early adopters of technology with significantly higher than average household incomes. The disparity with Kindle Fire may represent how ads are displayed on a generally smaller screen, but also, perhaps a function of the price point attracting a less affluent user.

Different Usage Pattern

People use tablets differently than desktop computers. I have heard from folks in the know that something like 80% of tablet traffic takes place between 6PM and 9PM in the tablet’s time zone. More than 95% of tablet traffic happens over a wireless signal rather than a cell tower connection. Tablets are not, by and large, mobile devices. The tablet should be seen as a couch companion. People mostly use their online functionality while watching TV.

More Valuable and Less Expensive

Not only is the traffic on tablets more valuable than average, it is also less expensive by volume than desktop search. That is to say: the same bids on tablets put you “higher” on the page than they do on desktop. This is a function of the fact that few search managers are separating campaigns by device at all, and many of the ones who do have left tablets bucketed with smartphones. In either case, the blended average traffic value is leaving opportunity on the table, and splitting tablets into a single “mobile” bucket with phones may be worse than doing nothing at all. Grouping tablet traffic with desktops may be an acceptable compromise for busy SEMs.

These facts should send online marketing directors for major brands scrambling to figure out whether and how tablets are being split out from traffic from other channels. Also, those brand advertisers who spend significant money on television ads might consider whether the look and feel of the normal ad landing pages is consistent with the messaging in the commercials. Might there be an opportunity for a separate set of landing pages tied to the themes of the commercials running at the moment?

The Smartphone Conundrum

Your mileage may vary a great deal, but for many advertisers, particularly those with a wide range of products and services to offer, the online conversion rate for smartphones is a small fraction of that of desktop devices.

We have heard that this will all change with better, easier online payment types, and that NFC will make our phones the offline shopping credit card of choice. Perhaps. It’s also quite likely that it’s really hard to sort through lots and lots of different items on a tiny screen. That problem won’t be resolved until human eyesight improves and fingers get pointier.

We know that something like one third of all smartphone searches carry local intent, that is: the user is trying to find a physical location. For businesses that are online only these users are the wrong group on which to spend advertising dollars.

To advertisers with a wide brick and mortar footprint the online conversion metrics may not tell the whole story. Perhaps these folks are converting offline instead and the value of the traffic is materially understated? It is worth testing with POS coupons to get a sense of this, but in the meantime, you might at the least restrict the degree to which that online to offline assumption is being spent within a reasonable geographic proximity to your bricks. Spending beyond online ROI metrics on smartphone traffic 100 miles from the nearest physical location is likely unwise.

Context is coming

If marketing hasn’t become sufficiently complex yet, might we think differently about our bids and even ad creative to smartphone users whose device is motionless vs moving 2 mph vs moving 30 mph vs moving 60 mph?

We must crawl before we walk and run before we fly, but enterprise SEM isn’t getting any easier any time soon.

None of these refinements will make much difference unless and until the mobile experience we offer our users improves. The average quality of mobile user experiences is low, and it is likely that there are heavy penalties coming soon for brands with poorly optimized mobile user experiences. There are rumors floating around that the penalty for high bounce-rates for organic listings in mobile and mobile QS in ads is about to be increased.

Conclusion

The big picture of all this is simply that we must not expect all users to be equally valuable to our business regardless of the device they’re using and the context in which they’re using it. We need to market to them smarter, now, and build better experiences for all users in the near future. The growth rate of searches from devices other than desktops and laptops suggests that the penalties for ignoring these differences will only get bigger as the year progresses.

Comments
4 Responses to “Device Specific SEM”
  1. Jim Novo says:

    Hmmm…I’d guess as more people get tablets, the tablet numbers begin to look more like the desktop numbers, in other words, the same desktop population migrates. Probably means the “spread” opportunity between desktop and tablet is also a limited time window (though perhaps a year or two?), so best get going on it!

  2. Terrific point, Jim. I’ll bet you’re at least 98% correct.

    There could be an “in the mode” issue of sitting, watching TV, seeing commercials and searching that could have an effect beyond just demographics, but it would likely be similar to laptops. We can’t actually differentiate between laptops and desktops, and it could be that this use-case difference has always been there, we just couldn’t see it. Interesting stuff!

  3. Pardon me, George, but I believe marketing to smartphone users who are moving >25mph is a G.A.P. felony that can result in your API access being suspended. Be careful!

  4. Chris, we’ve developed our own proprietary system for advertising to those using mobile devices. We’ve integrated with the leading navigation systems so that customers are automatically directed to our client’s parking lot. This pay-per-customer-delivery model is sure to be a hit. Delivering a customer in person is, of course, a more costly auction. For a much lower CPM, we can simply route prospective customers past your billboards and outdoor signage. :-)