SEM Top 10: Monitor Brand vs. Non-Brand
July 20, 2005Digging into the details can help you win sales from each advertising dollar. To maximize return on their paid search efforts, savvy direct marketers slice and dice their reports, analyzing their results by phrase concept, copy, landing page, engine and time of day. The resulting insights help retailers spend more on the advertising that performs well and less on the advertising that doesn’t.
One of the most important analyses a retailer can perform is the breakout of brand vs non-brand paid search economics. As you drive your program to its target metric, evaluate its success excluding the effect of the sales and cost associated with sales on your brand.
Don’t Let Your Brand Name Searches Mask Poor-Performing TermsBy brand we mean your brand itself (”Toyota”), as well a variations, misspelling and domains (”Toyota motors”, “Toyota USA”, “Tyota”, “Toyota.com”, etc.).
The brand vs non-brand breakout is significant for every marketer. How to approach it depends on the nature of your business.
For all retailers, searches on your brand are often among your most profitable campaigns. Indiscriminately rolling brand name results into your programs overall results can mask the performance of less effective terms. This leads you to continue to over-investing in poor performing terms.
Marketers working with third parties on paid search should make sure their partners also pay heed to this distinction. Your affiliates and your search provider will always be happy to report strong aggregate results. It’s up to you the retailer to determine how much of the good news should be credited to the messenger.
Catalogers Should Recognize the Influence of PrintIf you’re a cataloger, searches on your brand name are a product of the catalogs that you mail and any other offline advertising you buy. Therefore, to truly evaluate the success of your paid search program, you need to report on these ads tied to your brand, separately from your other ads.
Failure to do so can lead to inefficient cross-subsidization among your marketing programs, with your catalog paying the true costs associated with brand –phrase orders credited to paid search
Some catalogers may in fact be willing to tolerate some subsidization by their brand name terms, allowing their print media to offset a portion of paid search cost. Likewise, some marketers may choose to allow brand-name phrases to bankroll bids on more competitive terms. But the decision to subsidize should be always be made deliberately not due to lack of visibility.
Brand vs. Non-brand for Non-catalogersFor non-catalogers, the brand vs. non-brand breakout is less clear cut.
If you’re both a direct retailer and a manufacturer, and you compete against your retail resellers your brand name is simply a “word in play.” As with all other phrases associated with your business, you will be bidding on this term alongside all your resellers.
The same holds true if your company’s name contain a generic term describing your good and services. For example, a retailer of men’s trousers doing business as “Best Possible Pants” could not attribute orders on the phrase pants to people searching for his brand.
The bottom line? When analyzing your search marketing campaigns, report on results with and without your brand terms. Partitioning your analysis in this way will likely provide you key insights on what is working and what isn’t.
